Service, Installation, Commissioning & Warranties

At Spiroflow, we believe that after-sales support & service form an integral part of every bulk material handling solution that we provide. We have systems that have been in operation for decades & that means that they are not only well made but well maintained. Our service managers & technicians strive to provide the support you need when you need it. It may be installation, commissioning, a total service contract or just the occasional troubleshooting call. Whatever your needs, our service team is here to offer technical advice & react quickly to breakdown calls.

Installation & Commissioning Guidance

We have a global mechanical and electrical installation commissioning team. Whether is it installation supervision, commissioning/debugging, or on-site training, just let us know what you need. We are available to help!

hidden

On-site Training

After commissioning is complete our service technicians can train management, maintenance, and operator personnel on how to use, maintain and service the equipment properly. We show them which buttons to push and what the functions do, where to check and what to look for if there is a problem, how to adjust settings through the HMI, how to check and adjust cable tension, and basically, answer any questions your team may have with your new system.

Commissioning/Debugging

This includes inspecting the equipment after the installation is complete, powering up the system, ‘bumping’ or pulsing motors, checking the direction of motors, aligning and adjusting sensors and switches, checking valves for functionality, setting the force on vibrators, checking cable tension in aero mechanical conveyors, checking pneumatic plumbing, checking electrical connections, assuring lubrication levels are correct, fine-tuning the program to work out bugs or adjust it to suit the customer’s needs, plus much more.

Installation Supervision

This includes assistance piecing together the project package. We provide the customer’s installation crew with guidance on support structures, calculating equipment location per the engineered layout drawing, advising installation crews on the proper steps to install the system, as well as assisting the electrical contractors in powering up the equipment.

Get Parts & Service

Contact one of our knowledgeable staff today and see how our service and commissioning team can help you!

Our Service Team

For the ultimate in peace of mind and trouble-free operation, our service contracts provide scheduled maintenance and replacement of wear parts. This is particularly beneficial if you have purchased a complete powder handling system.

When you share the details of your application and operating conditions with us we can prepare a detailed maintenance schedule for your consideration. Our service contracts can also include delivery of strategic replacement parts to your site for immediate use in case your line goes down. Of course, our customers with service contracts always command our highest priority.

If you are interested in more details about our service contracts or would like your equipment to be inspected and serviced, please contact our service team in our UK or US headquarters. We are happy to help!

Our US & UK Team Members are here to help

Amanda Blewitt

Service Coordinator (UK)

Amanda joined Spiroflow in 2001 as our Sales Administrator before moving over to the service department in 2015. Working closely with Steve Harrison and the installation engineers she expertly coordinates all our installation and commissioning visits across the world. Amanda understands customer requirements and liaises with other departments and the service team to provide an efficient service ensuring customer satisfaction.

Cathy Hudson

Spares Coordinator UK

Cathy joined Spiroflow in 2019 as our Spare Parts Coordinator and has gone from strength to strength. Cathy regularly gets 5 star reviews from customers where she has gone above and beyond to provide critical spares in a short amount of time! The spares team in the UK have a 24hour dispatch tome on ex-stock and Cathy works hard to make this her priority as customers can often be in costly downtime situations. Whether you need a critical spare part urgently or just need to keep one in stock – give Cathy a call to discuss how she can help!

Warranties

At Spiroflow, we stand behind our products so whether you invest in a single piece of equipment or a complete dry bulk material handling system you are covered. Our warranty ensures that our products are free from defects in design, material or workmanship for 12 months from the date of start-up or 18 months from the date of shipment (whichever occurs first).

Need Warranty Help?

For details of our complete warranty contact your Spiroflow sales engineer or service manager.