Valued Spiroflow Customers,
We’ve all seen the important cautionary checklists and best practices to keep your businesses safe during the COVID-19 crisis. This is not intended to be a source for information of that type. What I hope to do is share how Spiroflow is navigating this challenge. Spiroflow is guided and grounded by the following principles: people, process and productivity.
People. We put people first to design with the end-user in mind providing safe, ergonomic equipment solutions. Putting people first also means the health and safety of our employees, customers and partners remain our top priority.
To support the global effort to minimize the spread of COVID-19 (coronavirus), we have implemented remote working for all applicable employees and have put in place social distancing and enhanced sanitation programs at all Spiroflow facilities.
To protect our customers, visits to our facilities are restricted to mission-critical service and support activities for our critical infrastructure partners. All non-essential visits to Spiroflow corporate locations are also temporarily suspended.
Process. While we have to adapt our process to this ever-changing environment and restrict visitors to our facility, we won’t stop working for you. Many of you, our valued customers, are in the food, beverage, pharmaceutical and defense industries and though our workforce may be impacted by the COVID-19 pandemic, as a critical infrastructure supplier, Spiroflow will remain open and continue to manufacture equipment essential for your operations.
We are following recommendations from U.S. Homeland Security’s Guidance on the Essential Workforce, which states, “Functioning critical infrastructure is imperative during the response to the COVID-19 emergency for both public health and safety as well as community well-being. Certain critical infrastructure industries have a special responsibility in these times to continue operations.”
Spiroflow has endured for nearly 50 years through Vietnam, 9-11, the War Against Terrorism, more than a dozen recessions (eight since 1980), and we’ve always found a way forward. We have and will continue to be the resource and supplier for you, our valued customers.
Productivity. Our end goal is to help you increase productivity. What you run through our equipment is your business — how you keep it running is ours. We are now offering “Critical Spare Parts Evaluation” support for partners who need to ensure uninterrupted production during these challenging times.
Thank you for your partnership in this difficult circumstance. If you have any questions or concerns, please don’t hesitate to contact me at 704-246-0900.